Hextraits

Austin, TX — HVAC, plumbing, electrical, and operational systems for every size of company

Your business runs on 14 spreadsheets and a website nobody calls.I fix both — from fast small-business builds to multi-team platforms.

I build dashboards, automations, and operational systems — from fast small-business builds to multi-team platforms. Service businesses are a core lane, from one-truck operations to multi-crew companies. Departments and regional operations are too. Quick builds start at $1,200, published right on this site.

Escalation Command CenterLive

Open

12

Aging > 24h

3

Resolved this week

27

Avg. time to close

9h

No-cool callback — second visit, Maple St2hIn progress
Install rescheduled twice — customer upset1dEscalated
Billing dispute after service call3hWaiting on customer
Water heater leak reported — unit 4B5hIn progress
Warranty claim — repeat breaker trips30mResolved today
Illustration with sample data. The real product: the escalation dashboard I built for a national internet provider's operations team.

Sound familiar?

A customer calls about their job and it takes three phone calls to answer.

An urgent issue sat for four days because it was on somebody's hidden tab.

Friday afternoons disappear into copying numbers for the weekly report.

Your website looks like 2012 and sends callers to the competitor down the road.

None of this is a people problem. It's a systems problem — and systems are a build, not a habit. Building them is what I do.

Four ways I fix it

Start with whichever hurts most. Everything is built to work together — and everything is yours when it's done.

Dashboards

See everything at once.

One live board for escalations, jobs, or crews. Who owns what, how long it has been sitting, and what needs attention today — visible to everyone who needs it.

Automations

Stop doing robot work by hand.

Weekly reports that send themselves. Alerts when an issue sits too long. Data that moves between systems without anyone copying and pasting.

Workflows

One way to do it, every time.

Intake forms, handoffs, and status stages that match how your team actually works — so nothing depends on one person remembering to check a tab.

Websites

Replace the site that embarrasses you.

A clean, fast site with online booking, service pages, and click-to-call. Built to win the customer who is comparing three companies from their phone.

Full breakdown on the services page.

Built for the size you are — and the size you're becoming

The same systems that ran at national scale, sized for the operation you have now — and the one you're becoming. Start with one problem. Grow into the operating system around it.

Sole proprietor

A website that books jobs while you're on one, and a simple board so nothing slips.

Growing company

Dashboards and automations that replace the office manager you can't afford to hire yet. Multi-crew operations get the same board, with every crew on the same page.

Department, region, or enterprise

Governed workflows, roles, reporting, and controls that hold up when more than one team depends on the system.

What a dashboard build looks like

Ten business days, start to finish. Websites run even faster — seven. That's a Quick Build. Larger operational systems get their own timeline, agreed with the price before work starts.

Day 1

We map the mess

One call. You show me how work flows today and where it gets lost.

Days 2–5

You see it working

A first version with your real categories, so your team reacts to something real.

Days 6–9

We tune it together

Columns, stages, reports, and alerts adjusted to how your people actually work.

Day 10

Your team is using it

Training included. Everything is yours — no lock-in, no hostage data.

Quick builds have published prices. Larger systems have published starting points.

No quote forms. No hourly billing. Scope is agreed once and the total is fixed before implementation. Quick Builds can be split — half up front and half on delivery, or three monthly payments at no extra cost.

Quick Builds

Solve one problem quickly

Published fixed prices. Live in days.

  • Website Rebuild$1,200 fixed
  • Starter Dashboard$1,500 fixed
  • Escalation Command Center$2,500 fixed

Care from $200/mo for Quick Builds, Operations Care from $1,250/mo, and the full ladder on the pricing page.

Twenty minutes. You describe the mess, I tell you exactly what I'd build and what it costs.

No pressure, no obligation, no pitch deck. If I'm not the right fit, I'll say so on the call and point you somewhere better.